Frequently Asked Questions

How to Record

How to Launch a poll

How to View/Change Settings

How to setup a Paid Webinar

How to setup a meeting

1. Call the dial-in number
2. Enter your moderator PIN followed by the # key
   (You can find your moderator PIN via ‘Dial-in information’)
3. Press *9 to begin recording
4. Everyone will hear a message that the call is being recorded
   (This is so that we adhere to privacy and GDPR regulations)
5. Press *9 again to stop/pause the recording at any point
6. The recording will automatically end when your conference ends and an email with an mp3 download link and playback information will be sent to the host. The same details can be found in your account via the right-hand menu under ‘Recordings’ and also via ‘Past’ calls.

NOTE: Only hosts/moderators can initiate recording. More than one person can use the moderator PIN.

Conference calls work by having each participant call a ‘dial-in’ phone number and then type in an ‘access code’. Start an on-demand teleconference using the following steps:

1. Copy and share your conference details, letting everyone know the date/time to join.
2. Host: Call the preferred dial-in number.
3. Enter Moderator PIN followed by the # key.
4. Participants: Call the preferred dial-in number.
5. Enter access code followed by the # key.

• Use the same call-in details for all future calls.
• No need to login to your account.
• Participants can join via web or phone and will all be connected in the same conference call.

Our service offers a selection of dial-in numbers around the world that are “in country”; callers would pay only their local fees to reach the conference line. There are also international Toll Free Numbers available to ensure that callers are not charged any fees.* To access these numbers, just log into your account, then on the main Conference page click “More” next to your assigned dial-in number. Here you will see a list of numbers. Provide these dial-in numbers to your international participants, along with the rest of the relevant call information. Those parties would dial in just like any other call participants, but using the international dial-in number assigned to their country (callers in countries not listed can dial into any of the US-based dial-in numbers, using their usual country calling codes).

Add any of these numbers to your list of Primary Dial-in Numbers by going to Settings, typing in all or part of the country name, then highlighting that country and hitting Save. International numbers added to your account in this manner will automatically appear on any conference invitations you send through our site.

*Additional per minute charges apply.

To manage or moderate a meeting – whether or not you are taking part in the conference – just log in to your account from your computer, tablet or smartphone phone.

To access the Online Meeting Room Click your dashboard then click Upcoming Meetings

Then select your mic and webcam preferences and click ‘Join Conference‘.

To view the full participant list of who is on your call click ‘Open participant list‘ in the menu on the right hand side. You can:

• Mute or unmute ALL conference participants
• Send an email invite with your conference details
• Mute and unmute individual participants
• Make someone a moderator
• See who has raised their hand
• Remove/block someone from the conference
• See if they are on ‘view only’
• View who has left the conference already

TIP: Use a headset where possible and do a test call in advance.

START NOW

1. Login to your account.
2. Click ‘START’ to initiate an on-demand conference to begin right away.
3. Select ‘INTERNET’ on the next screen to initiate your conference via computer.
4. Online Meeting Room. The first time you do this you will be prompted to “allow” your system to access your microphone.The first caller in a video conference will hear hold music. Once at least one other participant arrives this music will stop and you will hear each other.

5. To activate your webcam, click on ‘VIDEO’
6. To share your screen, click on ‘SHARE

Make sure you have logged into your account before joining the conference.

1. The recording button is located within the Menu at the top of your Online Meeting Room.
2. Choose if you want to record audio only or record video. By selecting video your recording will include your video feed and screen sharing as well as the audio.
3. To start or pause a recording – simply click on ‘Record’.

Note: All conference calls that are recorded can be automatically transcribed after each call so you have a detailed transcription of your meeting. This can be found in your past conferences tab along with your recordings. See the ‘Features’ section for more detailed information about ‘CUE Smart Summary’.