Asking what is the most used telehealth platform sounds simple, yet the answer depends on how you measure use. Are you counting licensed clinicians, monthly visits, or patient satisfaction scores? The truth is that different settings favor different tools, which is why secure telehealth solutions remain the real benchmark across the field. In this guide, you will learn how market leaders stack up, what security and usability features matter most, and why a browser-based approach with high-quality real-time video and audio is changing expectations for reliability, compliance, and patient experience.
Why the “most used” telehealth platform depends on your yardstick
When people ask which telehealth platform dominates, they often mean popularity in clinics, total visit volume, or availability inside Electronic Health Record (EHR) systems. Each metric tells a different story. For example, direct-to-consumer telemedicine networks tally massive visit counts, while hospital systems might prefer solutions integrated into Electronic Medical Record (EMR) workflows. Meanwhile, private practices and behavioral health providers frequently choose fast, 100 percent browser-based apps for simpler scheduling and lower support overhead. So, what is the fairest way to compare? Consider three lenses at once: breadth of adoption, depth of integration, and quality of experience. Together, these show which platforms are truly most used for everyday care rather than only peak events.
Another wrinkle is regional and specialty variation. Behavioral health, primary care, and specialty consults often select different tools to match clinical workflows and privacy expectations under the Health Insurance Portability and Accountability Act (HIPAA) and similar frameworks. Public disclosures and industry surveys suggest that browser-based options surged during the last few years because they reduce friction for first-time virtual visitors. At the same time, enterprise systems with built-in scheduling and e-prescribing maintain strong footholds in hospitals. Seen this way, “most used” is less a single winner and more a set of leaders serving distinct use cases efficiently, securely, and predictably across bandwidth and device constraints.
Market snapshot: leading platforms and where they’re commonly used
To orient your decision, it helps to view the landscape by adoption patterns rather than brand slogans. Public product pages, provider directories, and analyst briefings consistently cite a range of platforms for lightweight in-browser visits, multiparty sessions, enterprise suites, and national virtual care networks. You will also find embedded video inside EHR portals offered by vendors such as Epic and athenahealth, which can influence hospital choices. Below is a qualitative snapshot to compare typical use cases, adoption proxies, and installation models without assigning speculative market share numbers.
| Platform Archetype | Representative Examples | Typical Use Case | Adoption Proxy | Install Model |
|---|---|---|---|---|
| In-browser, clinic friendly | Doxy.me, AONMeetings | Private practices, behavioral health, outpatient follow-ups | Very high among small to midsize clinics | 100 percent browser-based, no downloads |
| Enterprise video for health | Zoom for Healthcare, Microsoft Teams for healthcare | Group therapy, multidisciplinary teams, training | High in hospital and academic settings | Desktop and mobile apps plus browser fallback |
| Virtual care networks | Teladoc Health, Amwell | On-demand urgent care, employer benefits | High visit volume with national coverage | Proprietary apps and portals |
| EHR-embedded video | Epic-integrated video, athenaTelehealth | Hospital clinics seeking tight chart integration | High in large systems already on the EHR | Inside the EHR patient portal |
Which is the most used? If you define it by the sheer number of individual clinicians, simple, browser-based tools often lead because they remove first-visit friction for patients and require zero installs for staff. If you define it by hospital seats, EHR-embedded video and enterprise suites are prevalent in integrated delivery networks. If you define it by total visit counts, nationwide virtual care networks record significant volumes across employer and payer contracts. Surveys from recent years also show that over one-third of patients report at least one telehealth visit annually, with satisfaction closely tied to audio-video quality and ease of joining the session. Those two factors remain decisive no matter which category you prefer.
Secure Telehealth Solutions: core requirements in 2025
Rather than chasing a single “most used” label, anchor your choice in security, compliance, and clinical usability. At a minimum, look for encryption in transit using Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), plus strong at-rest protections such as Advanced Encryption Standard 256-bit (AES-256). Confirm the vendor signs a Business Associate Agreement (BAA) under the Health Insurance Portability and Accountability Act (HIPAA), supports access controls like Single Sign-On (SSO) and Multi-Factor Authentication (MFA), and offers audit logs aligned to Service Organization Control 2 (SOC 2) and National Institute of Standards and Technology (NIST) guidance. Do not overlook patient-facing safeguards: virtual waiting rooms, consent prompts, and role-based permissions reduce accidental disclosures and improve trust.
Clinical workflow fit matters just as much as cryptography. You need one-click joins on any device, clear audio even on slower rural broadband, and screen sharing for labs and images. Accessibility is essential too, including support for closed captions, keyboard navigation, and readable color contrast, so sessions serve everyone equitably. Finally, look for flexible deployment: a 100 percent browser-based option eliminates downloads, which frees you from mobile device management headaches and improves first-visit success rates. When these elements come together, secure telehealth solutions become more than compliant checkboxes, they become dependable care pathways that blend privacy, empathy, and speed.
Why browser-based real-time communications has become the standard
Real-time browser technologies are now the backbone of modern virtual care because they prioritize low latency, adaptive bitrate, and direct peer-to-peer connectivity where possible. Instead of forcing patients to install apps, modern browser-based solutions run inside major browsers, using codecs and echo cancellation tuned for human conversation. Under the hood, technologies such as Session Traversal Utilities for NAT (STUN) and Traversal Using Relays around NAT (TURN) help sessions connect reliably across firewalls, while Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) keep streams confidential. The practical outcome is fewer dropped calls, clearer audio, and more natural eye contact that mirrors in-person rapport.
Audio quality often decides whether a visit succeeds, so platforms that couple noise suppression with automatic gain control shine in busy households and clinics. Adaptive Quality of Service (QoS) lets video gracefully scale down during bandwidth dips without freezing, preserving continuity for sensitive conversations like mental health check-ins. Because these capabilities can be delivered natively in the browser, the same feature set underlies desktops, tablets, and smartphones, which simplifies support and training. For you, that means staff can focus on care, not on troubleshooting logins, expired app versions, or device permissions. The result feels like a well-lit exam room where the technology fades into the background.
A decision framework you can use today
Choosing the right platform gets easier when you score options across five dimensions: security, ease of access, call quality, workflow fit, and total cost. Start by confirming compliance requirements such as the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), and state or country privacy rules like the Personal Health Information Protection Act and Personal Information Protection and Electronic Documents Act (PHIPA and PIPEDA). Then evaluate the join experience across devices on typical home Wi-Fi and 4G networks to simulate patient reality. Next, assess video and audio performance for small group visits, and review features like screen sharing, whiteboarding, and live streaming for education and care coordination. Finally, calculate true cost, including webinar or training fees that some vendors charge separately.
Use this simple checklist to compare finalists side by side during pilots:
- Security and compliance verified, including BAA (Business Associate Agreement) and encryption details documented.
- One-click, no-download join works in major browsers, with clear instructions for patients and guests.
- Consistently clear audio on variable bandwidth, plus noise suppression and echo cancellation.
- Supports multiparty visits, waiting rooms, breakout or group spaces, and role-based controls.
- AI-powered summaries, recording options, and live streaming with appropriate consent and policy controls.
- Reasonable, transparent pricing with no surprise webinar add-ons and predictable scaling.
Where AONMeetings fits: secure, scalable, and simple for mixed-industry needs
AONMeetings is designed for teams that need rigorous privacy with minimal friction. It is 100 percent browser-based, so patients, clients, and students join without downloads, which reduces missed appointments and support tickets. Security is grounded in encryption in transit and at rest, with HIPAA (Health Insurance Portability and Accountability Act) compliance and a Business Associate Agreement available, plus administrative controls like Single Sign-On (SSO), Multi-Factor Authentication (MFA), and detailed audit logs. For frontline experience, AONMeetings emphasizes high-quality real-time video and crystal-clear audio, so voices stay clear and faces remain natural, even when bandwidth wobbles. Unlimited webinars in every plan also means you can host group therapy, care team huddles, grand rounds, or community education without add-on fees.
Consider these scenarios. A behavioral health clinic runs 40 daily sessions across four providers. Because AONMeetings is fully browser-based, first-time patients join by link, wait in a branded lobby, and receive AI-powered summaries after consent, which clinicians copy into notes. An academic medical center uses live streaming for continuing education, while a legal aid nonprofit holds confidential consultations with encryption and role-based controls to keep case files private. In each case, administrators appreciate that there is one platform for 1-to-1 care, small groups, and large webinars, which simplifies training, policy, and budget oversight. By removing installation complexity and extra webinar fees, AONMeetings turns technology into a stable, quiet partner for your mission.
| Buyer Priority | What to Look For | How AONMeetings Addresses It |
|---|---|---|
| Security and compliance | HIPAA compliance, BAA, encryption, audit logs | HIPAA with BAA, encryption in transit and at rest, granular logs and controls |
| Access without friction | No installs, one-click join, mobile friendly | 100 percent browser-based with device-agnostic links and waiting rooms |
| Call quality and resilience | High-quality audio and video, low latency, adaptive bitrate | High-quality real-time video and crystal-clear audio with network adaptation |
| Scalability for training | Large sessions, webinars, recording | Unlimited webinars in every plan, live streaming, AI-powered summaries |
| Cross-industry flexibility | Healthcare, education, legal, corporate | Templates and controls mapped to each sector’s privacy and workflow needs |
| Total cost predictability | Transparent pricing, no add-on webinar fees | No extra fees for webinars, simplified procurement and budgeting |
Practical tips to roll out or switch platforms smoothly
Even the best platform can stumble without a thoughtful rollout. Start with a pilot across a small, diverse group of clinicians and staff, then gather feedback on join links, audio quality, and documentation. Draft concise patient instructions with screenshots and accessibility notes, including how to test microphone and camera. Build a consent checklist aligned to your policy and the Health Insurance Portability and Accountability Act (HIPAA), and define when to use recording, live streaming, and AI summarization with patient permission. Finally, establish a clear support path for day one, including a one-page troubleshooting guide and an escalation channel for critical sessions like crisis consults or legal hearings.
On the technical side, coordinate with information technology for firewall rules and bandwidth testing. Browser-based platforms like AONMeetings rely on optimized Session Traversal Utilities for NAT (STUN) and Traversal Using Relays around NAT (TURN) connectivity, so confirm that these traffic types are allowed. Encourage staff to use headsets for better audio isolation, and recommend wired connections when possible for hosts. Create a brief quality runbook that explains how adaptive bitrate behaves, so clinicians know that a momentary video softening is the platform protecting audio clarity. With these practices, your team will experience fewer surprises and faster time to value.
So, what is the most used telehealth platform?
In aggregate, browser-based solutions see wide clinician adoption, enterprise suites dominate in hospitals, and national networks top visit counts. Because “most used” varies by setting and metric, the smarter question is which platform delivers reliable, compliant care for your exact mix of visits. That is where AONMeetings stands out. By combining rigorous security, a Business Associate Agreement under HIPAA, and high-quality real-time video and audio with a 100 percent browser-based experience and unlimited webinars, it gives professionals, teams, and businesses one dependable hub for care, training, and collaboration. If your priority is sustained quality and trust, this balance of simplicity and strength is what everyday virtual care actually uses.
Editor’s note: Industry statistics cited reflect a synthesis of public vendor disclosures, analyst snapshots, and provider surveys indicating that more than one-third of patients used telehealth in the last year, with audio-video quality and ease of access as top drivers of satisfaction.
Conclusion
The most useful answer is not a single brand name but a clear path to secure, high-quality visits that people can join without friction.
Imagine the next 12 months with crisp audio, effortless joins, and confident compliance baked into every appointment and training session. What would your team accomplish if secure telehealth solutions simply worked every time?
Additional Resources
Explore these authoritative resources to dive deeper into secure telehealth solutions.
Accelerate Secure Telehealth with AONMeetings
For professionals and teams across healthcare, education, legal, corporate, and individuals, AONMeetings delivers browser-based telehealth with high-quality audio and video, encryption, and HIPAA compliance for seamless care.
FAQs
Is a Business Associate Agreement required for telehealth?
Yes, if your vendor handles protected health information, a Business Associate Agreement (BAA) under the Health Insurance Portability and Accountability Act (HIPAA) is required to define safeguards and responsibilities.
How important is audio quality compared to video?
Audio clarity is the top predictor of perceived visit success. Platforms that prioritize low-latency, echo-cancelled audio keep conversations intelligible when bandwidth dips.
Do I need an app for my patients?
No. A 100 percent browser-based approach reduces support burden and improves first-visit success. AONMeetings uses one-click links that work on modern desktop and mobile browsers.
Can I host training or community webinars without extra fees?
Yes. AONMeetings includes unlimited webinars in every plan, so you can scale education, onboarding, and outreach without unpredictable add-on costs.
